I spent over a decade at Apple learning the best in bringing delight to customers through software and in-person experiences. I worked on solutions for Apple’s Online Store, Retail Stores, Manufacturing, and more. As a capstone experience, I spent three years in Shanghai establishing a team focused on the said product experiences. Over that time we helped Apple open 40 stores in the region, improve manufacturing quality, and made some tough decisions (driven by data and research) to improve the customer experience for Apple customers.